Overview
If you did not receive a password reset email after submitting a request, there may be an issue with your email address on file or message delivery.
What to Do
Contact the Registrar’s Office to verify your personal email address on file is correct
Email: registrar@mscok.edu
Phone: 580-387-7230
If email is correct, submit a ticket
- Ticket Portal: https://itsupport.mscok.edu
- Email: itsupport@mscok.edu
- Phone: 580-387-7160
Notes
Password reset emails are sent only to the personal email address on file
When contacting support, be prepared to provide identifying information (such as your full name, student/user ID, and ZIP code) to complete the reset
Check your spam or junk folder, ensure your inbox is not full, and verify that your email provider is not blocking messages