IT Support

Overview
If you recently reset your password but are still unable to log in, there are a few common causes. In most cases, the issue is related to cached credentials or timing of password synchronization.

What to Do

1. Verify you are using the new password

   • Ensure you are not accidentally using your old password

2. Clear browser cache and cookies

   • Remove saved sessions and cached login data from your browser

     • Chrome: Clear cache & cookies

     • Microsoft Edge: Manage cookies in Microsoft Edge

     • Firefox: Clear cookies and site data in Firefox

3. Try again after a short wait

   • Some systems may take a few minutes to fully update authentication

4. If the issue continues, submit a ticket or contact the IT Help Desk:

   • Ticket Portal: https://itsupport.mscok.edu/support/tickets/new
   • Email: itsupport@mscok.edu
   • Phone: 580-387-7160

Notes

• SSO Password changes apply to all Single Sign-On systems

• Browsers may continue attempting to use cached or stored session data until cleared

• Multiple failed attempts after a reset may trigger an account lockout