Overview
Initial passwords must be changed before access to institutional systems is granted. For all users, passwords are not stored or visible to support staff and cannot be retrieved.


SSO Password Issues

  • All Single Sign-On (SSO) password issues should be resolved through the password reset process

  • Reset links are sent to the personal email address on file with the institution

  • Follow the reset link to create a new password


For Existing Users

  • If you are unable to sign in, you must use the password reset process to create a new password

  • Passwords are not known or retrievable by users or support staff


Important Notes