Overview
ShoreTel desk phones are institutional VoIP devices used for internal and external voice communication across departments.


Who Uses This System

  • Faculty

  • Staff

  • Selected departmental users


What This System Is Used For


ShoreTel phones are used for:

  • Making and receiving phone calls

  • Internal extension-to-extension calling

  • Accessing voicemail services

  • Managing basic call functions (hold, transfer, conference)


Basic Phone Functions

  • Place a call by dialing an extension or external number

  • Answer incoming calls using the handset or speakerphone

  • Use the hold function to temporarily pause a call

  • Transfer calls to another extension when needed

  • Access voicemail using the voicemail button or dial-in method


What to Expect

  • Phones are assigned to specific users or locations

  • Functionality may vary slightly depending on device model or department configuration

  • Some features may require system provisioning or department-level setup


Important Notes

  • ShoreTel phones are managed by institutional IT services

  • Users do not configure system settings on the device

  • Extension assignments are controlled centrally and may change based on role or department


Need Help?

If your ShoreTel phone is not working or is missing expected functionality, submit a ticket or contact the IT Help Desk: