IT Support

Overview

MSC uses Single Sign-On (SSO) for many systems, allowing you to log in once with your username and password. Some systems are managed separately and do not use SSO (non-SSO), requiring their own login credentials.

What is SSO

• SSO allows you to use your MSC username and password to access multiple systems
• If your password changes, it applies to all SSO-connected systems

SSO Systems

Systems that use your MSC username and password

• Aggies Online
• Blackboard
• MSC Campus WiFi
• MSC Campus Computers
• Softdocs (https://mscok.etrieve.cloud/central)

SSO Login Issues

• If you cannot log in to an SSO system, reset your password using the standard password reset process
• After resetting, try logging in again
• If the issue continues, submit a ticket or contact the IT Help Desk:
  • Ticket Portal: https://itsupport.mscok.edu/support/tickets/new
  • Email: itsupport@mscok.edu
  • Phone: 580-387-7160

Non-SSO Systems

Systems that do not use SSO and require separate credentials

• Application Portal
  • Support Contact: Admissions Department
  • Email: admissions@mscok.edu
  • Phone: 580-387-7190

Non-SSO Login Issues

• If you cannot log in to a non-SSO system, your SSO password will not resolve the issue
• Contact the support team listed for that specific system
• If you are unsure which system you are using or who to contact, submit a ticket or contact the IT Help Desk:
  • Site: https://itsupport.mscok.edu
  • Email: itsupport@mscok.edu
  • Phone: 580-387-7160